RC Ferrari

Most recent experiences and responsibilities include the engineering and implementation of global network and security related solutions. The work involved encompasses a wide range of capabilities and follows the development lifecycle including project management, organization building, global service delivery, agile development, technical documentation, operational process development, system monitoring and enhancement planning.

Along with on-prem solutions, a primary area of responsibility is managing cloud solutions (SaaS) and working with application teams to build secure interfaces between different providers. Some of the technologies within my current area of responsibility include Forescout (NAC), Infoblox (IPAM/DNS/DHCP), Cisco Umbrella (OpenDNS), Cisco ASA Firewalls with AnyConnect (VPN), Cisco ISE (RADIUS), Check Point, Akamai and Fastly (DNS, GTM, CDN, SSL/TLS), and Azure (IaaS).

Responsible for managing both SMB & Enterprise customer accounts regarding solution architectures, technology refresh projects, networking & VOIP implementations, cloud adoption, ITSM documentation and business technology planning.

• Non-Profit IT – Focused on the business technology needs of non-profit organizations dealing with community matters such as child advocacy & domestic issues. Worked as a technology partner to guide decisions, equipment refresh, network & server implementations, cloud adoption, and authoring standard operational processes for each company’s maturity level. Assisted with grants, proposals and requests for technology funding.
• Corporate Accounts – Focused on enterprise endpoint management for up to 20,000 systems related to software deployment, compliance, security patch deployments and zero-day protection. Also focused on enterprise networking projects, remote access infrastructure upgrades, and IT service management documentation across globally distributed teams spanning the Americas, EMEA & APAC.

Responsible for managing enterprise customer accounts regarding solution architectures and business technology planning.

• Provided technical solution architecture and enterprise architecture guidance for multiple Fortune 500 companies spanning Financial Services, Media & Entertainment, Pharmaceuticals, Healthcare and Manufacturing. Accounts included BNY Mellon, Credit Suisse, Reed Elsevier & Comcast Corporation.
• Managed customer relationships and expectations to ensure collaborative partnerships and maximize sales opportunities.

Responsible for the overall strategies relating to the design, architecture and operational management of data center platform technology. Ensured centralized management, provided cost-reducing strategy and improved operational effectiveness.

• Created automated SOX compliance reporting infrastructure streamlining manual controls and processes while reducing quarterly audit workload by 95% through Ernst & Young approval of automated controls.
• Maintained server platform strategies with emphasis on cost savings/avoidance, unified management technologies, systems management process enhancement, infrastructure standards catalog, and IT policies.

Primarily responsible for the design and architecture of processes and technology to facilitate higher levels of service performance and operational stability within Information Technology while meeting the requirements of key customers.

• Managed the merger and integration between each legacy company’s SMS 2003 infrastructures prior to network or directory services integration, enabling application delivery and standardization.
• Continually contributed to integration efforts between the legacy companies while providing guidance for end-state infrastructure architecture, directory services architecture, and integration strategy.

Charged with designing global Release Management process including a global Software Delivery infrastructure as part of a worldwide convergence effort. Designed and implemented processes and infrastructure to support Release Management (ITIL).

• Designed the global Software Delivery infrastructure based on business requirements, technical best practices, and organizational strategy.
• Documented and designed operational procedures, processes, and standards/guidelines for Service Delivery organizations supporting Systems Management and surrounding Release Management processes.
• Developed and managed project documentation including SLAs, SOPs, Admin Guides, and Test Plans/Cases in ISM formats to support regulatory compliance with FDA 21 CFR Part 11.

Applied project management and technical expertise directly to System Management projects for customers and clients including Kraft Foods NA, L’Oreal NA, J.H. Cohn, Vivus Pharmaceuticals, and NetIQ Corporation.

• Designed and implemented SMS architecture for migration to a Win2000 Active Directory environment.
• Maintained 180+ SMS servers supporting 10,000 clients as well as related processes and monitoring.

Provided technical expertise to assist the global consolidation of five Fortune 500 Philip Morris Operating Companies to a common and globally connected Active Directory OU Structure and Delegation Model.

• Designed, documented, and implemented all initial Active Directory OU structures and delegation models for the entire enterprise as well as the initial Active Directory infrastructure for PM USA, PM International, Kraft, Miller Brewing, and PMMC.
• Provided support for all Active Directory design and architecture related matters during implementation and transition periods.

Responsible for the design, management, support, reporting and maintenance of a 5,000+ client software distribution infrastructure spanning multiple domains, organizational units and physical locations.

• Created and managed all automated reporting, quality assurance review processes and administrative tasks for the software delivery environment.
• Provided 3rd level support to application packaging and operations teams while developing process documentation, standards, and workflows.